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Refund & Return Policy
Return & Refund Policy
At Derma Fill Supply, we are committed to ensuring your complete satisfaction with every purchase. Please read our return and refund policy carefully before placing an order.
Return Eligibility
- Returns are accepted within 14 days of delivery
- Products must be unopened, unused, and in their original sealed packaging
- Products must be in the same condition as received
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
- Opened or used products (for safety and hygiene reasons)
- Products with broken seals or damaged packaging caused by the customer
- Products purchased more than 14 days prior
- Products stored improperly after delivery
How to Request a Return
- Contact us at info@dermafillsupply.com within 14 days of receiving your order
- Include your order number and reason for return
- Our team will review your request and provide return instructions within 2 business days
- Ship the product back in its original packaging
Refund Process
- Once we receive and inspect the returned product, we will process your refund
- Refunds are issued to the original payment method within 5-10 business days
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at info@dermafillsupply.com. We will arrange a free return and send a replacement or issue a full refund, including shipping costs.
Cancellations
Orders can be cancelled within 24 hours of placement, provided the order has not yet been shipped. To cancel an order, contact us at info@dermafillsupply.com with your order number.
Restocking Fees
No restocking fees are charged for eligible returns.
Digital Products & Subscriptions
We do not sell digital products or subscriptions. All products are physical goods shipped to your address.
Contact Us
For any questions about returns or refunds, please contact us:
- Email: info@dermafillsupply.com
- Phone: +381 55 755755