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Aesthetic Supplies FAQ
Derma Fill Supply is an online supplier of professional aesthetic products for licensed practitioners, clinics and med spas, shipping worldwide from a catalogue of 925 products across 88 categories. This page answers the questions clinics ask most often about eligibility, shipping, payment, returns and handling.
Quick reference
| Who can buy | Licensed aesthetic and medical professionals, clinics and med spas |
|---|---|
| Catalogue size | 925 products across 88 categories |
| Ships to | Worldwide |
| Order processing | 1–2 business days after payment confirmation |
| Delivery | US 3–5, Europe/UK 3–7, Canada 5–7, Australia/Asia 7–12, rest of world 7–14 business days |
| Currency | US dollars (USD) |
| Payment methods | Direct bank transfer, cryptocurrency, Zelle |
| Returns | 14 days from delivery, unopened and sealed only, no restocking fee |
| Refund time | 5–10 business days to the original payment method after inspection |
| Minimum order | None |
| Contact | info@dermafillsupply.com · +381 55 755755 |
Who can buy from Derma Fill Supply?
Derma Fill Supply sells to licensed aesthetic and medical professionals, clinics and med spas. The catalogue is professional injectable and procedural equipment, not consumer skincare, and buyers are responsible for holding the licence or authorisation required to purchase and use these products in their own country.
What does Derma Fill Supply sell?
The store carries 925 products across 88 categories: dermal fillers, mesotherapy solutions, skin boosters and bio-revitalisers, botulinum toxin products, PDO and suspension threads, needles and cannulas, peels and professional skincare, and orthopaedic viscosupplements.
Does Derma Fill Supply ship worldwide?
Yes. The published shipping policy covers the United States (3-5 business days), Europe including the UK (3-7 business days), Canada (5-7 business days), Australia and Asia (7-12 business days) and the rest of the world (7-14 business days). All estimates are by express or international express courier.
How long does order processing take?
Orders are processed within 1-2 business days after payment is confirmed. Orders placed at weekends or on holidays are processed on the next business day, and a confirmation email with tracking is sent once the order ships.
How much does shipping cost?
Shipping is calculated at checkout based on destination and order weight, so there is no single flat rate. Free-shipping promotions apply to qualifying orders. International orders may additionally incur customs duties, taxes or import fees charged by the destination country, and those are the customer's responsibility.
What payment methods are accepted?
Three payment methods are enabled at checkout: direct bank transfer, cryptocurrency and Zelle. All prices are listed and charged in US dollars (USD).
What is the return policy?
Returns are accepted within 14 days of delivery. Products must be unopened, unused and in their original sealed packaging, and proof of purchase is required. There is no restocking fee. Refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected.
Which products cannot be returned?
Opened or used products cannot be returned for safety and hygiene reasons. The same applies to products with seals broken or packaging damaged by the customer, products bought more than 14 days earlier, and products that were stored improperly after delivery.
Who pays return shipping?
The customer pays return shipping, and original shipping costs are non-refundable — unless the return is caused by our error or the product arrives defective or incorrect. In those cases the return is free and a replacement or a full refund including shipping is issued.
Can an order be cancelled?
Yes, within 24 hours of placing it, provided the order has not already shipped. Cancellation requests go to info@dermafillsupply.com with the order number.
How are temperature-sensitive products packaged?
Temperature-sensitive products are shipped with appropriate insulation to maintain product integrity, and all products are packaged to arrive undamaged. Once delivered, storage conditions are the buyer's responsibility; products stored improperly after delivery are not eligible for return.
Is there a minimum order quantity?
No minimum order quantity is applied. Orders of any size can be placed at the listed prices.
How do I track an order?
A tracking number is emailed once the order ships, with a tracking link that can be used at any time.
How can I contact Derma Fill Supply?
By email at info@dermafillsupply.com, by phone on +381 55 755755, or through the contact form at https://dermafillsupply.com/contact-us/.
What product categories are available?
The catalogue is organised into 88 categories, mostly by manufacturer brand plus a few by product type. The largest are listed below with their current product counts.
- Mesotherapy solutions — 114 products
- BD Micro-Fine+ needles — 45 products
- Fillmed — 41 products
- Mesoestetic — 35 products
- Caregen — 33 products
- Innoaesthetics — 31 products
- SoftFil cannulas — 30 products
- Needles — 26 products
- Vivacy (Stylage) — 22 products
- Teoxane (Teosyal) — 21 products
- Stylage — 21 products
- Rainbow Thread PDO threads — 12 products
- Juvéderm — 10 products
- Restylane — 9 products
- Orthopaedic viscosupplements — 10 products
- Weight-loss products — 4 products
Who Derma Fill Supply sells to
Derma Fill Supply is a business-to-business supplier of professional aesthetic products, not a consumer skincare retailer. Its customers are licensed aesthetic and medical professionals, clinics and med spas, and buyers are responsible for holding whatever licence or authorisation their own country requires in order to purchase and administer these products.
Nothing on this page is medical advice or a treatment recommendation. Always follow the manufacturer’s instructions for use supplied with each product.